Mayo rail workers highly commended

COMMUNITY NOTES: CLAREMORRIS - WESTERN PEOPLE (NOVEMBER 5 EDITION)

Claremorris rail workers were highly commended at this year’s Iarnród Éireann Customer Experience Awards. The awards took place at the Aviva Stadium, Dublin recently.

The event recognises excellence in customer experience in all aspects of service that is provided to rail customers. Workers were nominated by their peers and this year also featured a People’s Choice Award, where nominations came from customers. Claremorris station staff were highly commended in the Customer Experience Team of the Year Category. This is an important category, which demonstrates their dedication to customer service excellence.

The team at Claremorris consists of four colleagues, Tom Byrne, Tom Charles, Jan Pilbrow and Terence Heaney. Together, they resource the station from the first train until the last, seven days a week. All four are warm engaging people and are very proud of the roles that they perform. They are always well-presented, portraying a positive and professional image of themselves and ensuring that the station is cleaned to a high standard and welcoming for our customers.

Their nomination said: “The team at Claremorris is supportive and helpful to all our customers but do pay special attention to those that need help the most. The team is a strong example of the group that represents the ‘Customers at the heart of the Business’ value.”