Mayo rail workers highly commended for their positive and professional image

Claremorris rail workers were highly commended at this year’s Iarnród Éireann Customer Experience awards. 

The awards, now in their second year, took place at the Aviva Stadium, Dublin recently. The event recognises excellence in customer experience in all aspects of service that is provided to rail customers. Workers were nominated by their peers and this year also featured a People’s Choice Award, where nominations came from customers.

Claremorris station staff were highly commended in the Customer Experience Team of the Year category. An important category, which demonstrates their dedication to customer service excellence.

The team at Claremorris consists of four colleagues, Tom Byrne, Tom Charles, Jan Pilbrow and Terence Heaney. Together, they resource the station from the first train until the last, seven days a week. All four are warm engaging people and are very proud of the roles that they perform. They are always well-presented, portraying a positive and professional image of themselves and ensuring that the station is cleaned to a high standard and welcoming for our customers. 

Their nomination said: “The team at Claremorris are supportive and helpful to all our customers but do pay special attention to those that need help the most. The team is a strong example of the group that represents the 'Customers at the heart of the Business' value.” 

Speaking at the event. CEO of Iarnród Éireann, Jim Meade Said: “One of Iarnród Éireann’s core values is, Customers at the Heart of our Business. All nominees and winners here today truly espouse that value and you should be very proud of the excellent way you serve our customers.”