Meet the Team: The faces behind Kelly Hearing Specialists

At Kelly Hearing Specialists, our reputation as a trusted, family-run hearing care provider is shaped by the dedication, skill, and compassion of our committed staff. Our journey from a single branch to 35 clinics nationwide has always been powered by the values and personalities of the people at our core—people who not only deliver award-winning care, but also form strong and lasting relationships within the communities we serve.

Ann Marie Kelly, the founder and senior Audiologist, has made an indelible mark on hearing care in Roscommon and beyond. With more than 15 years’ experience, Ann Marie combines clinical excellence with genuine empathy. She leads by example—guiding the expansion of the business, supporting ongoing professional development, and ensuring that every client receives a fully bespoke service. Her vision and leadership have been widely recognised: she was awarded Emerging Businesswoman of the Year for Roscommon, an accolade that confirms her impact as an entrepreneur and her place as a role model in women’s business leadership.

Vicky Kelly, Ann Marie’s daughter and fellow audiologist, is renowned for her patient-centred approach and her forward-thinking mindset. As the first person from Roscommon to claim the Employee Rising Star title at Interbranch level, Vicky’s achievements highlight her clinical expertise, dedication to client care, and enthusiasm for innovation. She champions staff training and takes an active role in marketing—making sure our story and values are always at the heart of what we do. The mother and daughter team don’t just share a family bond—they share a vision of excellence and community-driven care which defines Kelly Hearing Specialists. Together, they lead with integrity, warmth, and innovation, ensuring that each client receives truly individual attention.

Our front-of-house experience is made especially welcoming by Melissa, our Customer Service specialist. Her professionalism, efficiency, and warmth set the tone for every visit. She ensures client queries or concerns are addressed promptly, manages appointment schedules with care, and supports aftercare to make every client feel both valued and reassured. Melissa epitomises our ethos of personal service and is central to the smooth running of our client journey.

Coordinating the broad reach of Kelly Hearing Specialists is John Doory, our Branch Co-ordinator. John’s role is pivotal: he manages logistical operations, oversees the day-to-day running of our 35 clinics, and supports staff with whatever they need to deliver seamless care. John offers a warm, professional welcome—whether greeting patients in person or answering phone enquiries. His attention to detail, friendly manner, and organisational skills set the tone for every client’s experience with us. John expertly manages bookings, handles administrative queries, and ensures that each visitor is supported throughout their appointment. Through his actions he embodies the values of Kelly Hearing Specialists and is highly valued by both clients and the wider team.

The strength of our team is reflected in the major achievements of the business over the past year. Earning the All Star Independent Audiologist of the Year for the second consecutive year and being named among the top 20 in the Retail Excellence Awards demonstrates our commitment to professionalism, investment in new technology, and the positive outcomes we achieve for clients every day.

Kelly Hearing Specialists is proud to offer a full spectrum of hearing care services, from detailed hearing assessments and the latest hearing aid technology, Free PRSI hearing aids to expert wax removal, tinnitus counselling, and custom ear protection for swimmers, musicians, or those with specific lifestyle needs. Each client’s solution is uniquely individualised—a testament to our belief that no two cases are the same, and that our care should reflect that.

What truly sets us apart, however, is our culture. We are driven by family values, community focus, and a belief that the best results come from listening, understanding, and caring. Our clients often become friends, and our clinics become places where people feel understood, supported, and empowered to live life to the fullest. 

If you want to meet a team that cares as much about your hearing as you do, phone Kelly Hearing Specialists on 089 9492269 or 094 9861698.

The Kelly Hearing Specialists team is here for you—for this year, and for many more to come.

- Head Office, Ballaghaderreen – Fahy Opticians, Tuam - Claremorris & Ballyhaunis - McVann's Pharmacy, Westport - Anam Pharmacy, Enniscrone - Foody's Pharmacy, Ballina 

Wherever you are, our award-winning team is here to support your hearing health.